Clement Kao

Clement Kao

Clement Kao is Co-Founder of Product Manager HQ. He was previously a Principal Product Manager at Blend, an enterprise technology company that is inventing a simpler and more transparent consumer lending experience while ensuring broader access for all types of borrowers.

Objectives and Key Results (OKRs)

As product managers, we have the responsibility of moving the business forward, and one of the most effective means for ensuring we do so is through the use of objectives and key...
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Product Synergies

The end goal for any software product team is to build synergistic products, rather than additive products After all, when you build a product, you don’t just want to create...
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Coordination Costs

Product managers are not just in charge of the products they build - they’re also in charge of the processes and systems around them, as they continue to unlock multiplicative...
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Best Product Management Tools in 2021 [Review]

We compiled this official guide based on conversations with hundreds of product managers in our PMHQ community who revealed the most popular product management tools and product...
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Revisiting Past Decisions

While product managers are responsible for making decisions, they’re also responsible for revisiting past decisions to ensure that those previous decisions are still...
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How to Manage Uncertainty

Every product manager faces uncertainty Whether you’re launching a new product, scaling an existing product, onboarding into a new role, or tackling just about anything else as...
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The Differences between Resumes and LinkedIn Profiles for Product Managers

I’ve reviewed countless product manager resumes and product manager LinkedIn profiles, and one mistake that I commonly see is that the candidate’s resume and profile are...
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How to Ask for LinkedIn Recommendations as a Product Manager

To succeed as product managers, we need to demonstrate that we’re effective cross-functional collaborators One of the best ways to demonstrate that is to obtain a recommendation...
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How to Write LinkedIn Recommendations as a Product Manager

A LinkedIn recommendation can significantly boost the appeal of any product manager candidate After all, it’s a publicly visible recommendation, which means that the recommender...
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How to Write a Product Manager Resume [with Examples]

Whether you're an aspiring product manager or a senior product manager, you'll always need to have a fantastic resume Every hiring organization uses the resume to evaluate how...
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How to Craft a Solid Product Manager LinkedIn Profile

Your profile is one of the first things a product management recruiter will look at So, you should regularly keep your product manager profile optimized and up-to-date First,...
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What is a Product Roadmap? And How to Create One

An efficient product roadmap is an integral part of any successful product Effective product managers lead their teams towards a vision of the future, and to do so they lean on...
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What is the Product Manager Career Path? [Ultimate Guide]

Members of the PMHQ Slack community regularly host awesome events for product managers to swap tips and learn from one another In San Francisco, Vinay Melwani (Product Manager...
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What Does an Associate Product Manager Do? Role and Responsibilities

One of the best ways to break into the field of product management is to start as an associate product manager (APM) After all, the associate product manager role is set up as...
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Product Distribution Models

One reason why product management is so complex is that context matters Different product distribution models fundamentally change the way that products are built, validated, and...
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What I Wish I'd Known as a New Product Manager

As a new product manager, you might feel overwhelmed by all of the newfound responsibilities that you have After all, you’re not just responsible for the fate of your product -...
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Product Manager vs. Product Marketing Manager: What's the Difference?

What's the difference between a product manager (PM) and a product marketing manager (PMM) After all, both are responsible for product launches of customer-facing products,...
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What is the Agile Methodology?

Earlier this week, we discussed the Waterfall methodology and today we're going to go over another popular methodology in the industry called Agile Agile is an extremely iterative...
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What is a Product Manager? Roles and Responsibilities

I can’t count the number of times I’ve been asked: “What is a product manager, and how do I become one” I’m always fascinated by this question, because the person...
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How to Become a Great Product Manager [Complete Guide]

Becoming a product manager is a frustrating chicken and egg problem Companies like to hire people with prior product management experience and it’s hard to get prior experience...
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Day in the Life of a B2B Product Manager

This article is a sequel to our popular post, Day in the Life of a Product Manager There are many different flavors of product management, especially since product manager...
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So You're a New Product Manager, Now What?

If you’re reading this article, congratulations! You’ve pulled together a compelling resume, you've studied your behavioral questions, you’ve practiced your case questions,...
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How to Decide if You Need an MBA as a Product Manager

One of the most common questions I get asked is, “do you recommend that I get an MBA (Master’s of Business Administration) to become a product manager” My answer is,...
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Day in the Life of a Platform Product Manager

This article is a sequel to our popular post, Day in the Life of a Product Manager There are many different flavors of product management, especially since product manager...
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Testing Best Practices

In the PMHQ Slack community, we regularly get thought-provoking questions that we feel should be explored in-depth and documented for future reference We're starting a new set of...
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What Is Product Ops?

While nearly every software relies on product managers, many of them are still learning more about what a product operations manager and team do and what value it...
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The Critical Path Method for Product Managers

Product managers are always juggling lots of initiatives at once, so it’s crucial for product managers to know how to effectively manage projects and deadlines In my own journey...
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80+ Product Manager Interview Questions [Ultimate List]

Over the past few years, we’ve interacted with thousands of product managers and aspiring product managers in our community Every time we speak to our members, we ask them...
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JQL Tips for Product Managers

While many product managers know how to use Jira (a ticket tracking tool), they may not have mastery over some of the finer nuances of Jira, including JQL What is JQL JQL is...
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What Is the Average Product Manager Salary?

It’s hard to find stellar product managers Due to that scarcity, employers are eager to attract product managers through generous compensation The software product...
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Coffee Chats for Product Managers

The best product managers treat themselves as products, and that means that they have a deep understanding of which market segments they target and which pains they solve within...
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Best Product Manager Cover Letter Examples and Templates

Whenever a candidate applies to a new job for a product manager position, they must signal their value through multiple mediums While the resume is the most well-known part of...
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Interviewing with Engineering Managers

As part of the product manager interview process, you’ll find that you’ll be interviewing with engineering managers quite regularly After all, product managers work closely...
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Effective User Interviews

As a product manager, your objective is to create products that solve user pain To solve the pain of your users, you need to understand them first - and user interviews are a...
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Effective Meetings for Product Managers

Nearly every product manager I’ve ever spoken with has the exact same situation - calendars filled entirely with meetings There’s a reason why we have so many meetings as...
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Configuration vs. Customization

Product managers who build B2B products have all faced the problem before: a large customer needs the product to work in a particular way that isn’t currently supported So,...
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Product Manager Interview: The Product Design Question

A product manager's core responsibilities include working with a team to design, build, ship, and continuously improve a product During product manager interviews, most companies...
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What is the Waterfall Model?

Interested in learning about the most traditional and foundational software development processes    The waterfall methodology is a linear project management approach that...
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What Does a Product Manager Do? [A Day in the Life]

As product managers, the one question that we get asked every now and then is: "What does a product manager do, anyway" Unfortunately, many of us still stutter while answering...
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Product Manager vs Project Manager: What's the Difference?

What's the difference between product manager vs project manager It certainly doesn't help that both are named so similarly, and I can't tell you the number of times I've been...
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Driving Sales Calls as a Product Manager

Product managers win when their products are adopted Therefore, half of the battle is building amazing products, and the other half of the battle is selling amazing products...
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De-risking Your Journey to Product Management

Product managers are multiplicative, not additive In other words, we set the direction for others to take - and if we take them in the wrong direction, then we put the company at...
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Partnering On Sales Calls

In our previous article, we discussed how to shadow your sales team to uncover new insights about your product While shadowing your sales team can be incredibly valuable, you...
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When to Join Your Sales Team

Throughout this series of articles, we’ve provided frameworks for how to work effectively with your sales team: how to shadow sales calls, how to partner on sales calls, and how...
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The Art of Context Switching

In our previous article, we talked about the costs of context switching, and how to generally prevent context switching However, product managers don’t usually have the...
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Shadowing Your Sales Team

As product managers, we only succeed if our products are adopted That means that we need to know both how to build amazing products as well as how to sell amazing products And...
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How to Prevent Context Switching

Since product managers fill the white space between departments and have so many tasks to juggle, we’re constantly switching between different contexts For example, one...
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Product Managers Are Also Products

When I work with product managers, I strongly believe that the most valuable product they ship is themselves In other words, product managers are also products In fact, I'd go...
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Retrospectives

Product managers aren’t just responsible for shipping a product We’re also responsible for building the engine that builds great products In other words, we build processes,...
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Selecting New Technologies

Every product manager builds their product on top of some set of technologies (commonly known as a tech stack) As customer needs and organizational needs continue to change,...
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Professional Development as a Product Manager

As you continue to grow in your product manager role with new responsibilities, you’ll find that you’re entirely in charge of your career trajectory and professional...
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Stakeholder Empathy

Product managers are fundamentally non-essential to the creation of a viable product - that is, we enable functions to collaborate and prioritize to provide 100x the impact they...
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PMs & Metrics: Bounce Rate

Product managers care deeply about the engagement of their users After all, engagement is an indicator that their product is providing value to users Of course, engagement can...
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Value Propositions for Product Managers

Product managers provide value to their customers through their product offerings Our primary objective is to create so much value for customers that they choose us, stay with...
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Work-Life Balance as a Product Manager

The role of a product manager is to fill in the white space between departments to ensure that the customer receives a product that produces value and that the company has a...
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Internal Release Notes

As product managers, we work with many stakeholders from many different departments within our organization Our stakeholders rely on us to inform them on what’s happening with...
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Maintaining Healthy Backlogs

Product backlogs are an invaluable way to gather ideas and capture inbound bugs from other stakeholders in the organization Not only that, as product managers, we heavily rely...
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How to Succeed with Remote Development

As a product manager, you might work at a product organization that works with remote teams For example, I’ve worked with software development teams based out of India and...
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Product Development Q&A and Best Practices

In the PMHQ Slack community, we regularly get thought-provoking questions that we feel should be explored in-depth and documented for future reference We're starting a new set of...
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Product Manager Interview: Pre-Interview Research

As a product manager, you will be expected to know quite a few different areas of knowledge Not only are you required to become a domain expert in the product that you'll own, but...
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Empathizing with Engineers

One of the most critical value multipliers that a product manager can bring to the table is the ability to empathize with their engineers  A product manager who deeply...
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Product Manager Interview: The Weakness Question

Self-awareness is a critical trait for all product managers to have So, it makes sense for companies to test for self-awareness as part of the interview process One way to test...
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Shipping Effective B2B Products

Regardless of background, we as product managers are obligated to know how to ship effective B2B (business-to-business) products After all, technology continues to evolve...
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Switching Costs

Your product’s value to the customer is your benefit-to-cost ratio, also known as return on investment (ROI) Whenever you can provide more benefit through your product or...
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Validating and Executing on Value Propositions

Previously, we dove deep into creating a value proposition that is based on both meaningful customer research and thoughtful consideration of the benefits and costs that your...
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Implementing New Technologies

In our last post, we discussed how to select new technologies for your tech stack As a reminder, this decision is critical to the long-term health of both the product and the...
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How to Sunset a Feature

In the PMHQ Slack community, we regularly get thought-provoking questions that we feel should be explored in-depth and documented for future reference We're starting a new set of...
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Sprint Best Practices

One of the main benefits of working in an Agile fashion is that you can shift your product priorities as the landscape around you changes While this benefit enables you to be...
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Product Manager Interview: The Failure Question

I’ve found that no matter what, part of the product manager interview process involves asking the failure question to prospective candidates The popular failure question...
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Task Management Best Practices

In the PMHQ Slack community, we regularly get thought-provoking questions that we feel should be explored in-depth and documented for future reference We're starting a new set of...
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Introduction to Cohort Analysis

As product managers, it’s critical for us to understand the lasting impact that we have on our users - and one of the easiest ways to do so is through cohort...
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B2B Cohort Analysis

In our previous article, we discussed cohort analyses in the business-to-consumer (B2C) product space We first broke down how cohort analyses enable you to see the difference...
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Customer Support for a Day

As product managers, we solve problems for users - both new users and existing users One of the best ways to get to know existing users better is to work alongside customer...
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Product Manager Interview: Create a Product Roadmap

One of the core responsibilities as a product manager is to determine the long-term strategy for their product To do so, product managers create product roadmaps to orient...
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Product Manager Interview: Analyze a Metric Change

One core responsibility of a product manager is to analyze the performance of their product After all, by analyzing product performance, product managers can drive impact...
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Blended Metrics

In the PMHQ Slack community, we regularly get thought-provoking questions that we feel should be explored in-depth and documented for future reference We're starting a new set of...
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How I Became a Product Manager

In the PMHQ Slack community, we regularly get thought-provoking questions that we feel should be explored in-depth and documented for future reference We're starting a new set of...
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PMs & Metrics: Net Promoter Score (NPS)

During our last post of the PMs & Metrics series, we covered the details of retention rate In today’s post, we’ll be going over another important metric that PMs should be...
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Crisis Management as a Product Manager

As a product manager, you’re guaranteed to come across at least one large product-related crisis at work, if not multiple ones Therefore, crisis management is a core skill for...
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The Gift of Product Mentorship

One of the biggest gifts I've received in my life is product mentorship Honestly, without mentorship, I would not be who I am today Regardless of your seniority, product...
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Product Leadership Best Practices

In the PMHQ Slack community, we regularly get thought-provoking questions that we feel should be explored in-depth and documented for future reference We're starting a new set of...
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Advanced Tactics for Value Propositions

In the first and second articles in this series on value propositions, we discussed how to craft a value proposition, and how to execute it For our final article in the series,...
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Product Strategies for Switching Costs

In our previous article, we discussed the three core categories of switching costs: financial, procedural, relational How might we use switching costs to drive more value from...
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Why Process Matters for B2B Products

Over the past few years as a business-to-business (B2B) product manager, I’ve learned when it comes to the success of a B2B product, process matters far more than technology...
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Data-Driven vs. Data-Informed

Many product organizations have stopped focusing on being data-driven, and are pivoting towards being data-informed instead What’s the difference between the two Let me...
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Critical Skills to Develop as a New Product Manager in Your First 6 Months

Members of the PMHQ Slack community regularly host awesome events for product managers to swap tips and learn from one another In San Francisco, Vinay Melwani (Product Manager...
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Product Review Meetings

In the PMHQ Slack community, we regularly get thought-provoking questions that we feel should be explored in-depth and documented for future reference We're starting a new set of...
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Objection Handling for Product Managers

What’s an objection As Merriam-Webster defines it, an objection is “an expression or feeling of disapproval or opposition” - and too often, our customers will have...
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Test Cases

As product managers, we’re responsible not just for performing customer research and user stories, but also for the performance and the behavior of our product Ensuring our...
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Maintaining Feature Parity Across Platforms

In the PMHQ Slack community, we regularly get thought-provoking questions that we feel should be explored in-depth and documented for future reference We're starting a new set of...
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What is Growth Product Management?

I’ve noticed that more and more people have been asking, “what is growth product management” and “is growth product management right for me” These are fantastic...
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What is Effective Altruism? A Guide for Product Managers

Product managers seek to find and address the pain of others - so it’s no wonder that some of the most altruistic and philanthropic people I know are product managers! In...
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PMs & Metrics: Counter Metrics

While north star metrics are incredibly valuable for creating focus and alignment, they provide even more value when paired with a counter metric What’s a counter metric A...
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PMs & Metrics: North Star Metrics

Because product managers fill in the white space between customers, the business, and the development team, product managers are always flooded with qualitative information -...
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Product Manager Interview: The Superpower Question

One question I’ve regularly encountered as part of the product manager interview is the superpower question This question usually looks like the following: “What is your...
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Become a Great Product Manager

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How to Find a Product Manager Job

One of the most frequent questions I get is, “how can I find a product manager job” I have good news for you: as software continues to eat the world, the need for talented...
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IN PROGRESS - Product Manager Interviews vs. Management Consulting Interviews

THIS ARTICLE IS ONLY HALFWAY DONE PLEASE IGNORE FOR NOW highlight similarities, differences Misconceptions About the Interview Let's also talk about what information is...
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